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Spector, Robert

The Nordstrom way : the inside story of America's \ 1 customer service company / Robert Spector, Patrick D. McCarthy - 1st ed. - New York : John Wiley, 1995. - ix,244p.

Business

ISBN: 0471584967

Subjects--Topical Terms:
Customer service
Nordstrom; Department stores; Entrepreneurs

Dewey Class. No.: 658.800973

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