Heil, Gary
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate - 1st ed. - New York : John Wiley, 1995. - xxvi,290p.
Business
0471286311
Leadership
Customer satisfaction; Organizational change
658.812
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate - 1st ed. - New York : John Wiley, 1995. - xxvi,290p.
Business
0471286311
Leadership
Customer satisfaction; Organizational change
658.812