McCarthy, Dennis G.
The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy - 1st ed. - New York : John Wiley, 1997. - ix,198p.
Business
0471163899
Customer relations
Employee loyalty; Customer satisfaction; Customer loyalty
658.812
The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy - 1st ed. - New York : John Wiley, 1997. - ix,198p.
Business
0471163899
Customer relations
Employee loyalty; Customer satisfaction; Customer loyalty
658.812