Leland, Karen : Bailey, Keith
Customer Service for Dummies / - 3rd ed. - USA: Wiley, 2006. - 380p.: 27 cm.
9780471768692
Customer Service--Marketing
658.812 L537c 2006
Customer Service for Dummies / - 3rd ed. - USA: Wiley, 2006. - 380p.: 27 cm.
9780471768692
Customer Service--Marketing
658.812 L537c 2006