Thompson, Harvey.
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - New York : McGraw-Hill, c2000. - xv, 247 p. : ill. ;
Includes index.
0071352104 9780071352109
Customer services.
Customer relations.
Success in business.
658.812 T468c 2000
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - New York : McGraw-Hill, c2000. - xv, 247 p. : ill. ;
Includes index.
0071352104 9780071352109
Customer services.
Customer relations.
Success in business.
658.812 T468c 2000