Services marketing : integrating customer focus across the firm / (Record no. 6825)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00709nam a2200217 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789353160777 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 Z48s 2021 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Zeithmal, Valarie A.: |
| -- | Mary Jo Bitner : |
| -- | Dwayne D. Gremler : |
| -- | Ajay Pandit. |
| 245 00 - TITLE STATEMENT | |
| Title | Services marketing : integrating customer focus across the firm / |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 7th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi : |
| Name of publisher | Tata McGraw-Hill Publishing, |
| Year of publication | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxxvi, 582p. : |
| Other physical details | ill |
| Accompanying material | 27 cm. |
| 520 0# - SUMMARY, ETC. | |
| Summary, etc | Business |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Services marketing |
| 650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relationships; Service recovery |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | CIU Library |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CIU Library | CIU Library | General Stacks | 2022-07-17 | Book Finder : Dhaka | 1092.00 | 658.8 Z48s 2021 | 011344 | 1 | 2022-07-19 | CIU Library | ||||
| CIU Library | CIU Library | General Stacks | 2022-07-17 | Book Finder : Dhaka | 1092.00 | 658.8 Z48s 2021 | 011345 | 2 | 2022-07-19 | CIU Library | ||||
| CIU Library | CIU Library | General Stacks | 2022-07-17 | Book Finder : Dhaka | 1092.00 | 658.8 Z48s 2021 | 011346 | 3 | 2022-07-19 | CIU Library |