Normal view
MARC view
Entry Topical Term
001 - CONTROL NUMBER
- control field: 26602
003 - CONTROL NUMBER IDENTIFIER
- control field: OSt
005 - DATE AND TIME OF LATEST TRANSACTION
- control field: 20241003161609.0
008 - FIXED-LENGTH DATA ELEMENTS
- fixed length control field: 241003|| aca||aabn | a|a d
040 ## - CATALOGING SOURCE
- Original cataloging agency: OSt
- Transcribing agency: OSt
150 ## - HEADING--TOPICAL TERM
- Topical term or geographic name entry element: Customer services; Service industries; Marketing research; Service delivery; Demand; Capacity; Marketing communication; Pricing; Service quality
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt)667: Zeithaml, Valarie A. 3740, Services marketing : integrating customer focus across the firm /, 2000.