Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
By: Sterne, Jim.
Material type:
BookPublisher: New York : John Wiley, 2000Edition: 2nd.Description: xvi,351p. : ill.ISBN: 0471382582.Subject(s): Internet marketing | Customer services - Communication systems; Customer serviceDDC classification: 658.8120285 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.8120285 S839c (Browse shelf) | 1 | Available |
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| 658.812 P374c 2005 Customer relationship management / | 658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | 658.812 T468c 2000 The customer-centered enterprise : | 658.8120285 S839c Customer service on the internet : building relationships, increasing loyalty, and staying competitive / | 658.816 M753p Pricing : making profitable decisions / | 658.816 M753p 2003 Pricing : making profitable decisions / | 658.82 J66t 1995 Ten top sales techniques for small firms : make more money by increasing sales / |
Business
2004-05-25
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