Managing customer service / Jenny Hayes, Frances Dredge
By: Hayes, Jenny.
Contributor(s): Dredge, Frances.
Material type:
BookPublisher: England : Gower, 1998Edition: 1st ed.Description: xii,169p. : ill.ISBN: 0566080052.Subject(s): Customer service | Communication issueDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 H417m (Browse shelf) | 1 | Available |
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| 658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making / | 658.812 F621c 1993 Customer retention through quality leadership : the baxter approach / | 658.812 G382m 1993 Measuring customer satisfaction / | 658.812 H417m Managing customer service / | 658.812 H466l 1995 Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / | 658.812 L537c 2006 Customer Service for Dummies / | 658.812 L933c Customer service : skills and concepts for success / |
Business
2005-08-23
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