Customer service : skills and concepts for success / Robert W. Lucas
By: Lucas, Robert W.
Material type:
BookPublisher: New York : Glencoe / McGraw-Hill, 2002Edition: 2nd.Description: vii,532p. : ill.ISBN: 0078226333.Subject(s): Customer service | Customer relationshipsDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 L933c (Browse shelf) | 1 | Available | |
| CIU Library | General Stacks | 658.812 L933c (Browse shelf) | 2 | Checked out | 27/08/2024 |
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| 658.812 H417m Managing customer service / | 658.812 H466l 1995 Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / | 658.812 L537c 2006 Customer Service for Dummies / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers / | 658.812 P374c 2005 Customer relationship management / |
Business
2005-10-30
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