Customer relationship management /
By: Peelen, Ed
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Material type: 
BookPublisher: New Delhi: Pearson education, c2005Description: xvi, 433p. : Ills., figs., charts, graphs, tables; 24 cm.ISBN: 9788131725405.Subject(s): Customer relations | Consumer behaviorDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 P374c 2005 (Browse shelf) | 1 | Available |
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| 658.812 L933c Customer service : skills and concepts for success / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers / | 658.812 P374c 2005 Customer relationship management / | 658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | 658.812 T468c 2000 The customer-centered enterprise : | 658.8120285 S839c Customer service on the internet : building relationships, increasing loyalty, and staying competitive / |
Includes Index
Includes references
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