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Customer retention through quality leadership : the baxter approach / Deborah G. Fliehman, David D. Auld

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BookPublisher: Milwaukee, Wisconsin : ASQC Quality Press, 1993Edition: 1st ed.Description: xii,233p. : ill.ISBN: 0873891678 :.Subject(s): Customer satisfaction

DDC classification: 658.812 Subject: Business

List(s) this item appears in: Leadership

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Item type	Current location	Call number	Copy number	Status	Date due
CIU Library	General Stacks	658.812 F621c 1993 (Browse shelf)	1	Available

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Previous	658.812 C987 2000 Customer relationship management : a strategic imperative in the world of e-business /	658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making /	658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making /	658.812 F621c 1993 Customer retention through quality leadership : the baxter approach /	658.812 G382m 1993 Measuring customer satisfaction /	658.812 H417m Managing customer service /	658.812 H466l 1995 Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /	Next