Customer integration : the quality function deployment (QFD) leader's guide for decision making / Doug Daetz, Bill Barnard, Rick Norman
By: Daetz, Doug
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Contributor(s): Barnard, Bill | Norman, Rick.
Material type: 
BookPublisher: New York : John Wiley, 1995Edition: 1st ed.Description: xxiii,300p. : ill.ISBN: 0471132772.Subject(s): Customer | Leadership; Market research; Project managementDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 D122c 1995 (Browse shelf) | 1 | Available | |
| CIU Library | General Stacks | 658.812 D122c 1995 (Browse shelf) | 2 | Available |
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| 658.812 B334s 1999 Simple ways to manage your service customers : service management ideas / | 658.812 C987 2000 Customer relationship management : a strategic imperative in the world of e-business / | 658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making / | 658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making / | 658.812 F621c 1993 Customer retention through quality leadership : the baxter approach / | 658.812 G382m 1993 Measuring customer satisfaction / | 658.812 H417m Managing customer service / |
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