Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate
By: Heil, Gary
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Contributor(s): Parker, Tom | Tate, Rick.
Material type: 
BookPublisher: New York : John Wiley, 1995Edition: 1st ed.Description: xxvi,290p.ISBN: 0471286311.Subject(s): Leadership | Customer satisfaction; Organizational changeDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 H466l 1995 (Browse shelf) | 1 | Available |
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| 658.812 F621c 1993 Customer retention through quality leadership : the baxter approach / | 658.812 G382m 1993 Measuring customer satisfaction / | 658.812 H417m Managing customer service / | 658.812 H466l 1995 Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / | 658.812 L537c 2006 Customer Service for Dummies / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 L933c Customer service : skills and concepts for success / |
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