The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy
By: McCarthy, Dennis G
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BookPublisher: New York : John Wiley, 1997Edition: 1st ed.Description: ix,198p.ISBN: 0471163899.Subject(s): Customer relations | Employee loyalty; Customer satisfaction; Customer loyaltyDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 M123l 1997 (Browse shelf) | 1 | Available |
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| 658.812 L537c 2006 Customer Service for Dummies / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 L933c Customer service : skills and concepts for success / | 658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers / | 658.812 P374c 2005 Customer relationship management / | 658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | 658.812 T468c 2000 The customer-centered enterprise : |
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