The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
By: Thompson, Harvey
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Material type: 
BookPublisher: New York : McGraw-Hill, c2000Description: xv, 247 p. : ill.ISBN: 0071352104; 9780071352109.Subject(s): Customer services | Customer relations | Success in businessDDC classification: 658.812 T468c 2000 Online resources: Click here to access online | Click here to access online | Click here to access online
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 T468c 2000 (Browse shelf) | 1 | Available |
Includes index.
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