The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
By: Thompson, Harvey
.
Material type: 
BookPublisher: New York : McGraw-Hill, c2000Description: xv, 247 p. : ill.ISBN: 0071352104; 9780071352109.Subject(s): Customer services | Customer relations | Success in businessDDC classification: 658.812 T468c 2000 Online resources: Click here to access online | Click here to access online | Click here to access online
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 T468c 2000 (Browse shelf) | 1 | Available |
Close shelf browser
|
|
|
|
|
|
|
||
| 658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers / | 658.812 P374c 2005 Customer relationship management / | 658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | 658.812 T468c 2000 The customer-centered enterprise : | 658.8120285 S839c Customer service on the internet : building relationships, increasing loyalty, and staying competitive / | 658.816 M753p Pricing : making profitable decisions / | 658.816 M753p 2003 Pricing : making profitable decisions / |
Includes index.
There are no comments for this item.