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Total quality mangement: text and cases / B. Jannakirman, R. K. Gopal
by Jannakirman, B | Gopal, R. K. Edition: 1st ed.Material type:  Book Publisher: New Delhi : Prentice Hall of India, 2006Availability: Items available for loan: [Call number: 658.4013 J251t 2006] (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D.V. Kalra
by Chopra, Sunil | Peter Meindl ; D.V. Kalra. Edition: 5th ed.Material type: Book Publisher: New Delhi : Pearson Education, c2013Online access: Click here to access online Availability: Items available for loan: [Call number: 658.7 C549s 2013] (2). Checked out (1).
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Services martketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2ndMaterial type: Book Publisher: New Delhi : Tata/McGraw-Hill, 2001Availability: No items available Lost (1).
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2ndMaterial type: Book Publisher: Boston : Irwin/McGraw-Hill, 2000Availability: No items available Checked out (2).
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithmal, Mary Jo Bitner
by Zeithmal, Valarie A | Bitner, Mary Jo. Edition: 3rdMaterial type: Book Publisher: New Delhi : Tata McGraw-Hill Publishing, 2003Availability: Items available for loan: [Call number: 658.8 Z48s 2003] (2).
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Services marketing : integrating customer focus across the firm /
by Zeithmal, Valarie A.: Mary Jo Bitner : Dwayne D. Gremler : Ajay Pandit. Edition: 7th ed. Material type: Book Publisher: New Delhi : Tata McGraw-Hill Publishing, 2019Availability: Items available for loan: [Call number: 658.8 Z48s 2021] (3).
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Services management and marketing : a customer relationship management approach / Christian Gronroos
by Gronroos, Christian. Edition: 2ndMaterial type: Book Publisher: Chichester : John Wiley, 2000Availability: Items available for loan: [Call number: 658.8 G876s 2000] (3).
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Marketing sales and customer services : understanding the theory and practice of selling through service / Charley Watkins
by Watkins, Charley. Edition: 1st ed.Material type: Book Publisher: Delhi : A.I.T.B.S. Publishers, 2002Availability: Items available for loan: [Call number: 658.8 W353m 2002] (1).
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Executive's guide to knowledge management : the last competitive advantage / James J. Stapleton
by Stapleton, James J. Edition: 1st ed.Material type: Book Publisher: New York : John Wiley Sons, 2003Availability: Items available for loan: [Call number: 658.4038 S794e] (1).
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Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne
by Sterne, Jim. Edition: 2ndMaterial type: Book Publisher: New York : John Wiley, 2000Availability: Items available for loan: [Call number: 658.8120285 S839c] (1).
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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
by Thompson, Harvey. Material type: Book Publisher: New York : McGraw-Hill, c2000Online access: Click here to access online | Click here to access online | Click here to access online Availability: Items available for loan: [Call number: 658.812 T468c 2000] (1).
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Business : an integrative framework / Fred L. Fry, Charles R. Stoner, Richard E. Hattwick
by Fry, Fred L | Stoner, Charles R | Hattwick, Richard E. Edition: 1st ed.Material type: Book Publisher: Boston : Irwin/McGraw-Hill, 1998Availability: Items available for loan: [Call number: 658 F946b] (2).
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