CIU Library and Learning Resources Centre (LLRC)

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1. The Nordstrom way : the inside story of America's \ 1 customer service company / Robert Spector, Patrick D. McCarthy

by Spector, Robert | McCarthy, Patrick D.

Edition: 1st ed.Material type: book Book Publisher: New York : John Wiley, 1995Availability: Items available for loan: [Call number: 658.800973 S742n 1995] (1).

2. Managing smart : 325 high-performance tips every manager must know / Lynne Milgram, Alan Spector, Matt Treger

by Milgram, Lynne | Spector, Alan | Treger, Matt.

Edition: 1st ed.Material type: book Book Publisher: New Delhi : Prentice-Hall of India, 1999Availability: Items available for loan: [Call number: 658.406 M644m 1999] (1).

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