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Authors
- Bitner, Mary Jo (2)
- Zeithaml, Valarie A. (2)
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- CIU Library (2)
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- McGraw-Hill series i... (2)
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- Customer services; S... (1)
- Service industries-M... (1)
- Service marketing (2)

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	1.	Services martketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2ndMaterial type: Book Publisher: New Delhi : Tata/McGraw-Hill, 2001Availability: No items available Lost (1). Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2ndMaterial type: Book Publisher: Boston : Irwin/McGraw-Hill, 2000Availability: No items available Checked out (2). Place hold Add to cart (remove)

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