Customer retention through quality leadership : the baxter approach / Deborah G. Fliehman, David D. Auld
By: Fliehman, Deborah G
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Contributor(s): Auld, David D.
Material type: 
BookPublisher: Milwaukee, Wisconsin : ASQC Quality Press, 1993Edition: 1st ed.Description: xii,233p. : ill.ISBN: 0873891678 :.Subject(s): Customer satisfaction | Customer relation; Quality of productDDC classification: 658.812 Subject: Business
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
| CIU Library | General Stacks | 658.812 F621c 1993 (Browse shelf) | 1 | Available |
Business
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