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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson

by Thompson, Harvey.

Edition: 1st ed.Material type: book Book Publisher: New York : McGraw-Hill, 2000Availability: Items available for loan: [Call number: 658.812 T468c] (1).

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2.
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.

by Thompson, Harvey.

Material type: book Book Publisher: New York : McGraw-Hill, c2000Online access: Click here to access online | Click here to access online | Click here to access online Availability: Items available for loan: [Call number: 658.812 T468c 2000] (1).

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