| 000 | 00573nam a2200205 a 4500 | ||
|---|---|---|---|
| 999 |
_c2854 _d2854 |
||
| 020 | _a0749412593 | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aGerson, Richard F. _920254 |
|
| 245 | 0 | 0 |
_aMeasuring customer satisfaction / _cRichard F. Gerson |
| 250 | _a1st ed. | ||
| 260 |
_aLondon : _bKogan Page, _c1993. |
||
| 300 |
_a144p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aCustomer satisfaction _920516 |
| 650 | 2 | 7 |
_aCustomer service _920517 |
| 942 | _cBK | ||