| 000 | 00676nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 110328s2000 a g 000 eng d | ||
| 020 | _a0471382582 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.8120285 _219 |
| 100 | 1 | _aSterne, Jim | |
| 245 | 0 | 0 |
_aCustomer service on the internet : building relationships, increasing loyalty, and staying competitive / _cJim Sterne |
| 250 | _a2nd | ||
| 260 |
_aNew York : _bJohn Wiley, _c2000. |
||
| 300 |
_axvi,351p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 556 | _a2004-05-25 | ||
| 650 | 1 | 7 |
_aInternet marketing _2Spines |
| 650 | 2 | 7 |
_aCustomer services - Communication systems; Customer service _2Spines |
| 999 |
_c2998 _d2998 |
||