| 000 | 00603nam a2200217 a 4500 | ||
|---|---|---|---|
| 008 | 110328s1998 a g 000 eng d | ||
| 020 | _a0566080052 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aHayes, Jenny | |
| 245 | 0 | 0 |
_aManaging customer service / _cJenny Hayes, Frances Dredge |
| 250 | _a1st ed. | ||
| 260 |
_aEngland : _bGower, _c1998. |
||
| 300 |
_axii,169p. : _bill. |
||
| 520 | 0 | _aBusiness | |
| 556 | _a2005-08-23 | ||
| 650 | 1 | 7 |
_aCustomer service _2Spines |
| 650 | 2 | 7 |
_aCommunication issue _2Spines |
| 700 | 1 | _aDredge, Frances | |
| 999 |
_c3544 _d3544 |
||