| 000 | 00602nam a2200205 a 4500 | ||
|---|---|---|---|
| 008 | 110328s2002 a g 000 eng d | ||
| 020 | _a0078226333 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 0 | 0 |
_aCustomer service : skills and concepts for success / _cRobert W. Lucas |
| 250 | _a2nd | ||
| 260 |
_aNew York : _bGlencoe / McGraw-Hill, _c2002. |
||
| 300 |
_avii,532p. : _bill |
||
| 520 | 0 | _aBusiness | |
| 556 | _a2005-10-30 | ||
| 650 | 1 | 7 |
_aCustomer service _2Spines |
| 650 | 2 | 7 |
_aCustomer relationships _2Spines |
| 999 |
_c3629 _d3629 |
||