| 000 | 00796nam a2200241 a 4500 | ||
|---|---|---|---|
| 999 |
_c4034 _d4034 |
||
| 020 | _a8120329953 : | ||
| 082 | 0 | 4 | _a658.4013 |
| 100 | 1 |
_aJannakirman, B. _923961 |
|
| 245 | 0 | 0 |
_aTotal quality mangement: text and cases / _cB. Jannakirman, R. K. Gopal |
| 250 | _a1st ed. | ||
| 260 |
_aNew Delhi : _bPrentice Hall of India, _c2006. |
||
| 300 |
_aix,250p. : _billus.,figs.,tables |
||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aTotal quality management _923962 |
| 650 | 2 | 7 |
_aQuality concepts; Quality Services; Proactive improvement; Quality standard; Customer relationship management _923963 |
| 700 | 1 |
_aGopal, R. K. _923964 |
|
| 942 | _cBK | ||