| 000 | 00489nam a22001697a 4500 | ||
|---|---|---|---|
| 020 | _a9788131725405 | ||
| 082 | _a658.812 | ||
| 100 |
_aPeelen, Ed _91170 |
||
| 245 | 0 | 0 | _aCustomer relationship management / |
| 260 |
_aNew Delhi: _bPearson education, _cc2005. |
||
| 300 |
_axvi, 433p. : _bIlls., figs., charts, graphs, tables; _e24 cm. |
||
| 500 | _aIncludes Index | ||
| 504 | _aIncludes references | ||
| 650 | 0 |
_aCustomer relations _91171 |
|
| 650 | 0 |
_aConsumer behavior _9985 |
|
| 942 | _cBK | ||
| 999 |
_c5109 _d5109 |
||