| 000 | 00724nam a2200229 a 4500 | ||
|---|---|---|---|
| 999 |
_c681 _d681 |
||
| 020 | _a0471584967 | ||
| 082 | 0 | 4 | _a658.800973 |
| 100 | 1 |
_aSpector, Robert _915966 |
|
| 245 | 0 | 0 |
_aThe Nordstrom way : the inside story of America's \ 1 customer service company / _cRobert Spector, Patrick D. McCarthy |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bJohn Wiley, _c1995. |
||
| 300 | _aix,244p. | ||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aCustomer service _915967 |
| 650 | 2 | 7 |
_aNordstrom; Department stores; Entrepreneurs _915968 |
| 700 | 1 |
_aMcCarthy, Patrick D. _914021 |
|
| 942 | _cBK | ||