| 000 | 00639nam a2200205 a 4500 | ||
|---|---|---|---|
| 999 |
_c683 _d683 |
||
| 020 | _a0471163899 | ||
| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aMcCarthy, Dennis G. _914021 |
|
| 245 | 0 | 0 |
_aThe loyalty link : how loyal employees create loyal customers / _cDennis G. McCarthy |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bJohn Wiley, _c1997. |
||
| 300 | _aix,198p. | ||
| 520 | 0 | _aBusiness | |
| 650 | 1 | 7 |
_aCustomer relations _916213 |
| 650 | 2 | 7 |
_aEmployee loyalty; Customer satisfaction; Customer loyalty _916214 |
| 942 | _cBK | ||