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Total quality management /

Besterfield, Dale H.

Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre - 2nd - Delhi : Pearson Education Asia, 1999. - x,533p. : ill

Business

ISBN: 8178082705 :

Subjects--Topical Terms:
Total quality management
Leadership; Customer satisfaction; Employee

Dewey Class. No.: 658.4013

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Total quality management /