Total quality management /
Besterfield, Dale H.
Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre - 3rd ed. - New Delhi : Prentice-Hall of India, 2003. - xi,640p. : ill.
Business
8120328833 :
Total quality management
Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design
658.4013
Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre - 3rd ed. - New Delhi : Prentice-Hall of India, 2003. - xi,640p. : ill.
Business
8120328833 :
Total quality management
Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design
658.4013