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TQM in the service sector /

Mohanthy, R.P.

TQM in the service sector / R.P. Mohanthy, R.R. Lakhe - 1st ed. - Mumbai : Jaico Publishing, 2006. - 598p. : ill.

Business

ISBN: 8172249535 :

Subjects--Topical Terms:
TQM
Service quality model; Analytical tools; Quality measurement

Dewey Class. No.: 658.4013

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