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Total quality mangement: text and cases /

Jannakirman, B.

Total quality mangement: text and cases / B. Jannakirman, R. K. Gopal - 1st ed. - New Delhi : Prentice Hall of India, 2006. - ix,250p. : illus.,figs.,tables

Business

ISBN: 8120329953 :

Subjects--Topical Terms:
Total quality management
Quality concepts; Quality Services; Proactive improvement; Quality standard; Customer relationship management

Dewey Class. No.: 658.4013

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Total quality mangement: text and cases /