CIU Library and Learning Resources Centre (LLRC)

Customer retention through quality leadership : the baxter approach /

Fliehman, Deborah G.

Customer retention through quality leadership : the baxter approach / Deborah G. Fliehman, David D. Auld - 1st ed. - Milwaukee, Wisconsin : ASQC Quality Press, 1993. - xii,233p. : ill

Business

0873891678 :


Customer satisfaction
Customer relation; Quality of product

658.812
@CIU Library and Learning Resources Centre (LLRC)
Home | Contact | Privacy