Customer service on the internet : building relationships, increasing loyalty, and staying competitive / (Record no. 2998)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00676nam a2200205 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0471382582 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8120285 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Sterne, Jim |
| 245 00 - TITLE STATEMENT | |
| Title | Customer service on the internet : building relationships, increasing loyalty, and staying competitive / |
| Statement of responsibility, etc | Jim Sterne |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | John Wiley, |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvi,351p. : |
| Other physical details | ill |
| 520 0# - SUMMARY, ETC. | |
| Summary, etc | Business |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Internet marketing |
| 650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services - Communication systems; Customer service |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CIU Library | CIU Library | General Stacks | 21/04/2011 | 658.8120285 S839c | 004838 | 1 | 07/09/2015 | CIU Library |