Customer retention through quality leadership : the baxter approach / (Record no. 670)
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000 -LEADER | |
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fixed length control field | 00716nam a2200217 a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 0873891678 : |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
100 1# - MAIN ENTRY--AUTHOR NAME | |
Personal name | Fliehman, Deborah G. |
245 00 - TITLE STATEMENT | |
Title | Customer retention through quality leadership : the baxter approach / |
Statement of responsibility, etc | Deborah G. Fliehman, David D. Auld |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | Milwaukee, Wisconsin : |
Name of publisher | ASQC Quality Press, |
Year of publication | 1993. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | xii,233p. : |
Other physical details | ill |
520 0# - SUMMARY, ETC. | |
Summary, etc | Business |
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Customer satisfaction |
650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Customer relation; Quality of product |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Auld, David D. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | CIU Library |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
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CIU Library | CIU Library | General Stacks | 31/12/1999 | Paragon Enterprises | 1077.00 | 658.812 F621c 1993 | 001008 | 1 | 31/12/1999 | CIU Library |