Customer retention through quality leadership : the baxter approach / (Record no. 670)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00716nam a2200217 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0873891678 : |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Fliehman, Deborah G. |
| 245 00 - TITLE STATEMENT | |
| Title | Customer retention through quality leadership : the baxter approach / |
| Statement of responsibility, etc | Deborah G. Fliehman, David D. Auld |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Milwaukee, Wisconsin : |
| Name of publisher | ASQC Quality Press, |
| Year of publication | 1993. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii,233p. : |
| Other physical details | ill |
| 520 0# - SUMMARY, ETC. | |
| Summary, etc | Business |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer satisfaction |
| 650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relation; Quality of product |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Auld, David D. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | CIU Library |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CIU Library | CIU Library | General Stacks | 31/12/1999 | Paragon Enterprises | 1077.00 | 658.812 F621c 1993 | 001008 | 1 | 31/12/1999 | CIU Library |