CIU Library and Learning Resources Centre (LLRC)

Customer retention through quality leadership : the baxter approach / (Record no. 670)

MARC details
000 -LEADER
fixed length control field 00716nam a2200217 a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0873891678 :
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--AUTHOR NAME
Personal name Fliehman, Deborah G.
245 00 - TITLE STATEMENT
Title Customer retention through quality leadership : the baxter approach /
Statement of responsibility, etc Deborah G. Fliehman, David D. Auld
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Milwaukee, Wisconsin :
Name of publisher ASQC Quality Press,
Year of publication 1993.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xii,233p. :
Other physical details ill
520 0# - SUMMARY, ETC.
Summary, etc Business
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer satisfaction
650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer relation; Quality of product
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Auld, David D.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type CIU Library
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Accession Number Copy number Price effective from Koha item type
        CIU Library CIU Library General Stacks 31/12/1999 Paragon Enterprises 1077.00 658.812 F621c 1993 001008 1 31/12/1999 CIU Library
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