CIU Library and Learning Resources Centre (LLRC)

Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / (Record no. 682)

MARC details
000 -LEADER
fixed length control field 00762nam a2200229 a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0471286311
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--AUTHOR NAME
Personal name Heil, Gary
245 00 - TITLE STATEMENT
Title Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /
Statement of responsibility, etc Gary Heil, Tom Parker, Rick Tate
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication New York :
Name of publisher John Wiley,
Year of publication 1995.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xxvi,290p.
520 0# - SUMMARY, ETC.
Summary, etc Business
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Leadership
650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer satisfaction; Organizational change
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Parker, Tom
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Tate, Rick
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type CIU Library
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Full call number Accession Number Copy number Price effective from Koha item type
        CIU Library CIU Library General Stacks 22/05/2000 Gifted From Asia Foundation 658.812 H466l 1995 001700 1 22/05/2000 CIU Library
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