Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / (Record no. 682)
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000 -LEADER | |
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fixed length control field | 00762nam a2200229 a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 0471286311 |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
100 1# - MAIN ENTRY--AUTHOR NAME | |
Personal name | Heil, Gary |
245 00 - TITLE STATEMENT | |
Title | Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / |
Statement of responsibility, etc | Gary Heil, Tom Parker, Rick Tate |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | New York : |
Name of publisher | John Wiley, |
Year of publication | 1995. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | xxvi,290p. |
520 0# - SUMMARY, ETC. | |
Summary, etc | Business |
650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Leadership |
650 27 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Customer satisfaction; Organizational change |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Parker, Tom |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Tate, Rick |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | CIU Library |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
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CIU Library | CIU Library | General Stacks | 22/05/2000 | Gifted From Asia Foundation | 658.812 H466l 1995 | 001700 | 1 | 22/05/2000 | CIU Library |