Normal view MARC view

Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design (Topical Term)

Number of records used in: 1

Preferred form: Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design

Notes

Machine generated authority record.

Work cat.: (OSt)3757: Besterfield, Dale H. 21216, Total quality management /, 2003.

CIU Library and Learning Resources Centre (LLRC)

Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design (Topical Term)