Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 21218

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20240919163230.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 240919|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: Leadership; Customer satisfaction; Employee involvement; Performance measures; Information Technology; Environmental management; Products liability; Management tools; Process control; Experimental design

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)3757: Besterfield, Dale H. 21216, Total quality management /, 2003.