Customer relationship management : a strategic imperative in the world of e-business / edited by Stanley A. Brown

Material type: Text

TextPublication details: Toronto : John Wiley, 2000.Edition: 1st edDescription: xxviii,345p. : illISBN:

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Subject: Business

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
CIU Library	CIU Library General Stacks	658.812 C987 2000 (Browse shelf(Opens below))	1	Available	002885

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Previous	658.8105 B259i 1994 The innovation edge : creating strategic breakthroughs using the voice of the customer /	658.812 B334s Simple ways to make your customers happy /	658.812 B334s 1999 Simple ways to manage your service customers : service management ideas /	658.812 C987 2000 Customer relationship management : a strategic imperative in the world of e-business /	658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making /	658.812 D122c 1995 Customer integration : the quality function deployment (QFD) leader's guide for decision making /	658.812 F621c 1993 Customer retention through quality leadership : the baxter approach /	Next

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