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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson
Material type:
TextPublication details: New York : McGraw-Hill, 2000.Edition: 1st edDescription: xv,247p. : illISBN: - 0071352104
- 658.812 19
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| CIU Library | CIU Library General Stacks | 658.812 T468c (Browse shelf(Opens below)) | 1 | Available | 004844 |
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| 658.812 L933c Customer service : skills and concepts for success / | 658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers / | 658.812 P374c 2005 Customer relationship management / | 658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / | 658.812 T468c 2000 The customer-centered enterprise : | 658.8120285 S839c Customer service on the internet : building relationships, increasing loyalty, and staying competitive / | 658.816 M753p Pricing : making profitable decisions / |
Business
2004-05-24
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