Customer service : skills and concepts for success / Robert W. Lucas

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Material type: Text

TextPublication details: New York : Glencoe / McGraw-Hill, 2002.Edition: 2ndDescription: vii,532p. : illISBN:

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Subject: Business

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
CIU Library	CIU Library General Stacks	658.812 L933c (Browse shelf(Opens below))	1	Available		005723
CIU Library	CIU Library General Stacks	658.812 L933c (Browse shelf(Opens below))	2	Checked out	27/08/2024	005724

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Previous	658.812 H466l 1995 Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /	658.812 L537c 2006 Customer Service for Dummies /	658.812 L933c Customer service : skills and concepts for success /	658.812 L933c Customer service : skills and concepts for success /	658.812 M123l 1997 The loyalty link : how loyal employees create loyal customers /	658.812 P374c 2005 Customer relationship management /	658.812 T468c The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /	Next

Business

2005-10-30

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