TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management : text with cases
SN  - 0750639520 :
U1  - 658.40130722 
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Total quality management-Text and cases; System design; Communications; Leadership; Change management
N2  - Business
ER  -