TY  - BOOK
AU  - Hopson,Barrie
AU  - Scally,Mike
TI  - 12 steps to success through service
SN  - 8174460047 :
U1  - 658 
PY  - 1994///
CY  - New Delhi
PB  - Excel Books
KW  - Service
KW  - Business; Customers; Service program; Service society
N2  - Business
ER  -