TY  - BOOK
AU  - Heyman,Richard
TI  - Why didn't you say that in the first place? : how to be understood at work
T2  - The Jossey-Bass business  management series
SN  - 0787903442
U1  - 650.13 
PY  - 1997///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Communication in organizations
KW  - communication in personnel management; Interpersonal communication
N2  - Business
ER  -