TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management : text, cases and readings
SN  - 157444266X :
U1  - 658.401307226 19
PY  - 1999///
CY  - Boca Raton
PB  - St. Luice Press
KW  - Total quality management
KW  - Spines
KW  - Leadership; Strategic planning; Human resource; Customer; Cost
N2  - Business
ER  -