TY  - BOOK
AU  - Batra,Promod
TI  - Simple ways to manage your service customers : service management ideas
SN  - 8190054791 :
U1  - 658.812 
PY  - 1999///
CY  - New Delhi
PB  - Think Inc
KW  - Service customers
KW  - Customer relations
N2  - Business
ER  -