TY  - BOOK
AU  - Watson-Delestree,Anne
TI  - Basic telephone training : a basic course in telephone language and skills
SN  - 0906717426
U1  - 651.73 
PY  - 1997///
CY  - London
PB  - Language Teaching Publications
KW  - Telephone training
KW  - Telephone language
N2  - Business
ER  -