TY  - BOOK
AU  - Thompson,Harvey
TI  - The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first
SN  - 0071352104
U1  - 658.812 19
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Marketing
KW  - Spines
KW  - Customer interaction; Customer management
N2  - Business
ER  -